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New Directions: Leading the Way to Further Breakthroughs In the Patient Experience – December 4, 2013 at 9:00 am PT
Sponsored by HealthTech

As a preferred vendor of CCAHN, HealthTech is pleased to offer the following webinar for all CCAHN member hospitals:

CUSTOMER EXPERIENCE

Description: 

As hospitals all focus on improving the patient experience and optimizing payment under Value-Based Purchasing, national norms are going up, up, up.  In this informative webinar, Dorothy Sisneros, Partner and Senior VP at the Leebov Golde Group, describes powerful tactics that extend the reach and impact of your strategies to date, helping you achieve higher and more sustainable results through what inevitably needs to be a forever process.

Highlights include: How to personalize the care experience in 5 minutes or less, real-time feedback that drives performance improvement, caring communication in the face of strained relationships with coworkers, and tried-and-true strategies to achieve physician engagement and alignment.

Reserve your Webinar seat now at: https://www1.gotomeeting.com/register/909930177

Audio Only:

You may access the audio only portion of the presentation by calling 1-866-952-8437 at the scheduled time.  The passcode is 716-862-843.  You may not be able to ask questions if you choose this option.

Presentation:

The power point presentation will be available for down-load 2 business days prior to the webinaron the HTMS web site. http://www.htmsinc.com.  The password to access the presentation is customer1.

Recording:

The link to access the recording will be available approximately 2 business days after the webinar on the HTMS web site.  The password to access the recording link is customer1.

 

Please join us for future Customer Experience webinars: March 5 – June 4

QUESTIONS?
Please contact HealthTech’s Regional Chief Clinical Officers:
Carolyn St. Charles
360 – 584 – 9868 (office)
206 – 605 – 3748 (cell)
carolyn.stcharles@ht-llc.com
or
Diane Bradley
585-671-2212 (office)
615-934-8186 (cell)
diane.bradley@ht-llc.com

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